Fast, friendly support for every customer...


Call Today: 716-407-3213

Everyone on the Genesis team is committed to answer your support related questions. Contact us today by phone for answers in minutes or hours, not days or weeks. 

Our toll free number is: 1800-476-5018.
 
After regular business hours (8am-5pm EST) please call our 24/7 technical support line: 1800-228-0210.  If your support issue does not have a high impact to business please email us at the link above or [email protected] 
 
 

Equipment Support & Training:

For product training and demos: Click Here
 
Download a quick reference guide for common functions of your terminal.  Click Here
 

PCI Compliance:

At Genesis PPG, we are committed to you and the success of your business.  Our process for PCI compliance is fast and easy.  Please Click Here to be directed to PCI Rapid Comply.

   

IRS Compliance:

Did you know that you can avoid costly IRS fees? If you're are being billed a "TIN/TRN Blank or Invalid Fee", you will need to update the TIN and/or Tax filing name we current have on file.

Click Here for instructions.

 

Terminal Paper:

Don't run out of paper in the middle of a busy day, stay ahead of the game and be prepared by ordering your receipt tape here.